Reading Market Leader Upper Intermediate – Unit 1: Communication – HocHay

A. Read the article quickly and choose the best title.

1. Time to switch your BlackBerry off

2. How to deal with your inbox

3. A quiet word beats sending e-mail

Đáp án:

3. A quiet word beats sending e-mail

B. Read the article again and list the advantages and disadvantages of using e-mail. Does the writer mention any that you listed in Exercise B?

Đáp án:
Advantages: productivity increase: effective transmitter of documents and data; forces sender to think through arguments carefully and express themselves logically; allows swift replies to lots of different questions when time is short; don’t have to allow for journey times or travel costs, unreliable postage or engaged phones/voicemail; economical for keeping in touch with distant contacts; available 24 hours a day; good for pitching discreetly and directly to someone powerful.

Disadvantages: business best done face to face or on the phone; recipient of e-mail doesn’t hear tone of voice or see facial expressions; sender can’t modify e-mail half way through to avoid causing offence; can’t tell the mood of thee-mailer; easy to send an irritable response when angry; the e-mail is a more permanent form of communication; easier to be tough, get away with weak excuses, make things up or say no; less human; too much spam/junk; a distraction, e.g. in meetings.

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